Grievance Redressal Mechanism

In accordance with Information Technology Act, 2000 and rules made thereunder, Bindas has appointed a Grievance Officer to address complaints and grievances.

How to File a Complaint

If you have experienced or witnessed any of the following on our platform:

• Illegal content (child exploitation, terrorism, etc.)
• Harassment or threats
• Privacy violations
• Spam or fraud
• Other serious violations of our Terms of Service

Please follow these steps:

Step 1: Report During Chat

If you're currently in a chat session:

• Click the "Stop" button to end the chat immediately
• Note the approximate time of the incident

Step 2: Contact Grievance Officer

Information to Include

When filing a complaint, please provide:

• Date and approximate time of incident
• Detailed description of the issue
• Your contact email (for follow-up)
• Any relevant screenshots (if applicable)
• Nature of complaint (harassment, illegal content, etc.)

What Happens Next?

1. Acknowledgment: You'll receive an acknowledgment within 24-48 hours
2. Investigation: We'll review your complaint (note: we don't store chat history)
3. Action: If violation is confirmed, we may ban the offending IP address
4. Response: You'll be informed of the outcome within 1 month

Escalation

If you're unsatisfied with the grievance response, you may:

• Escalate to cybercrime authorities: cybercrime.gov.in
• Contact local police for criminal matters

Cyber Crime Helpline

For urgent cyber crimes in India:

• Helpline: 1930 (National Cyber Crime Helpline)
• Website: https://cybercrime.gov.in

Reporting Illegal Content

For content related to:

• Child Exploitation: Report to NCMEC at cybertipline.org
• Terrorism: Contact National Investigation Agency (NIA) or local police

Your Safety

Remember:

• You can stop any chat immediately using "Stop" button
• Never share personal information with strangers
• Use at your own risk and discretion

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